Overview
We appreciate your trust in us to provide high-quality dresses, accessories, and ornaments for your beloved deities. We ensure the utmost care and devotion in creating these products. However, if you are unsatisfied with your purchase, you may request a refund under certain conditions outlined below.
Eligibility for Refunds
For Dresses, Accessories, and Ornaments for Deities (Krishna, Mata Rani, Shyam Baba, etc.):
- Standard Items: You may request a refund within 15 days of receiving your item(s) if:
- The item is unused, unworn, and in its original condition.
- The item is returned with its original packaging.
- No alterations or damage has been made to the product.
- Damaged or Defective Items: If your item arrives damaged or defective, you may request a refund or exchange within 7 days of receipt. Please provide clear photographic evidence of the defect or damage.
- Customized or Personalized Items: Due to the sacred and personalized nature of certain deity products (e.g., special sizes, custom embroidery, or specific orders), refunds are not available unless the item is defective or damaged during transit. Custom items that meet your specifications are non-refundable.
- Ornaments and Accessories: Ornaments and accessories (crowns, jewelry, mala, etc.) are eligible for a refund if they arrive damaged or broken. Refund requests for such items must be made within 7 days of receiving the item, with proof of the damage.
Non-Refundable Items
- Gift cards.
- Items that have been used, altered, or customized to specific requests.
- Items marked as final sale.
- Any items that show signs of wear, damage, or have been tampered with.
How to Request a Refund
- Contact Us: Email us at [your customer service email] with your order number, details of the issue, and photos (if applicable). Our team will review your request within 2-3 business days.
- Return the Item: If your refund request is approved, we will provide instructions for returning the product. The customer is responsible for the return shipping costs unless the item is defective or damaged.
- Refund Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need to exchange your item for the same one, send us an email at [your customer service email] and include photos of the issue.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check Your Bank Account: There may be a processing time before the refund is posted.
- Contact Your Credit Card Company: It may take additional time for your refund to officially post.
- Contact Us: If you’ve followed these steps and still have not received your refund, please contact us at [your customer service email].
Shipping Returns
To return your item, please mail it to: 1414/15 Chaurasiyavyas Road Dwarka Nagar Gali No.2 Vaishali Nagar Ajmer Rajasthan
The customer is responsible for paying return shipping costs unless the item is defective or incorrect. Please ensure the item is packaged safely for return to avoid any damage during shipping.
Contact Information
If you have any questions about our refund policy, please contact us at rinklegidwani1@gmail.com or call +91-6367075295.