Shipping Policy
Processing Time
We take great care in preparing and packaging your orders, ensuring that your deity dresses, accessories, and ornaments reach you in perfect condition. Below is an outline of our shipping process:
- Order Processing Time: All orders are processed within 5-10 business days. Orders are not processed or shipped on weekends or public holidays.
- Customized or Special Orders: Orders that require customization or are made to specific measurements may take 7-10 business days for processing, depending on the nature of the request.
We will notify you via email once your order has been shipped.
Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to accommodate your needs. Estimated delivery times depend on your location and selected shipping method:
Domestic Shipping (Within [Country]):
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
International Shipping:
- Standard International Shipping: Estimated delivery within 10-20 business days (depending on destination).
- Express International Shipping: Estimated delivery within 5-10 business days.
Please note that delivery times may vary depending on the destination, customs processing, and local postal services.
Shipping Rates
Shipping rates will be calculated at checkout based on the weight and dimensions of the items, as well as your location. You will be able to review the shipping cost before finalizing your purchase.
- Domestic Shipping Rates: Rates start from [amount] based on weight and shipping method.
- International Shipping Rates: Rates vary depending on the destination and weight of the items.
Free Shipping
We offer free domestic shipping on orders over [amount] and free international shipping on orders over [amount]. This promotion applies to standard shipping only.
Order Tracking
Once your order has been shipped, you will receive an email with tracking details, including the tracking number and the carrier information. You can use this information to track the progress of your shipment online.
Customs, Duties, and Taxes (For International Orders)
For international orders, the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the shipping fees and are beyond our control. We recommend checking with your local customs office for details on these charges.
Shipping Delays
While we aim to meet the estimated delivery times, delays can occur due to unforeseen circumstances, such as:
- Weather-related issues.
- Delays at customs for international orders.
- Public holidays or strikes affecting courier services.
We are not responsible for shipping delays caused by factors beyond our control but will do our best to keep you informed if any issues arise.
Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We cannot be responsible for items shipped to an incorrect or incomplete address provided by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply to reship the item.
Lost or Stolen Packages
Once the package is handed over to the shipping carrier, we are no longer responsible for lost or stolen packages. In the event your package is lost or stolen, we recommend contacting the carrier directly with your tracking number. If you need assistance, please feel free to reach out to us at rinklegidwani1@gmail.com, and we will do our best to help.
Packaging
We take extra care in packaging your deity dresses, accessories, and ornaments to ensure they reach you in excellent condition. Fragile items like ornaments and jewelry are securely packed to prevent damage during transit.
Contact Information
If you have any questions regarding shipping, please contact us at rinklegidwani1@gmail.com or call +91-6367075295. We are happy to assist you with any concerns or inquiries regarding your order.